Account & data
Need account deletion or a copy of your data? Email us from your login email. Account deletion removes your uploaded photos and analysis results (typically within 30 days).
Request help →Support
We’ve got you.
Email us anytime at support@skn.coach. Include a short description, screenshots (if relevant), and your device + app version.
Choose your contact method
Billing
Subscriptions are managed by your app store. If something looks off, we'll help you debug the receipt and status.
Get billing help →Updates
Follow product updates, feature drops, and skincare tips curated by the skn.coach team.
Follow @getskncoach on Instagram →Safety note
skn.coach is not medical advice. If an optional cosmetic product irritates your skin, stop using it and seek advice. For prescribed treatment, follow the medicine instructions and contact your prescriber. Seek urgent medical care for a severe reaction.
Read terms →Frequently asked questions
How do I get skn.coach?
Open our download page to see the available options for your device.
Do you store my photos?
We process uploaded photos for analysis and store them as described in our Privacy Policy. We also process account, usage, device and attribution data according to the policy and your choices. See the policy for retention and deletion details.
How do I delete my account and data?
Email
support@skn.coach from the
email you used to sign up and write “Delete my account” in the subject line. We’ll
delete your account and the photos you uploaded (stored in our private storage) and
associated analysis results, typically within 30 days. We may retain limited records
where required by law (for example, billing and security logs).
The app feels wrong for my skin — what should I do?
Contact support@skn.coach with the affected recommendation and app details. Support can investigate the app, but cannot diagnose symptoms or replace your treatment plan. Consult a qualified clinician about persistent irritation or treatment changes.
How do I manage or cancel my subscription?
Subscriptions are handled by your app store account. If you don’t see the right status
in-app, email us and we’ll investigate.
What should I include in a support email?
Your device model, OS version, app version, screenshots, and the steps that reproduce
the issue.
How long does skn.coach support take to reply?
We typically reply within 1-2 business days via email. Phone and WhatsApp are
additional contact options; response times vary.
What contact methods does skn.coach support offer?
We offer email support at support@skn.coach,
phone support at +91 9821169171, and WhatsApp
messaging. Email is best for detailed issues with screenshots. Response times for
phone and WhatsApp vary.