Account & data
Need account deletion or a copy of your data? Email us from your login email. Account deletion removes your uploaded photos and analysis results (typically within 30 days).
Request help →Support
We’ve got you.
Email us anytime at support@skn.coach. Include a short description, screenshots (if relevant), and your device + app version.
Choose your contact method
Billing
Subscriptions are managed by your app store. If something looks off, we'll help you debug the receipt and status.
Get billing help →Updates
Follow product updates, feature drops, and skincare tips curated by the skn.coach team.
Follow @skn__coach on Instagram →Safety note
skn.coach isn't medical advice. If you have irritation, allergies, or a medical concern, stop use and consult a qualified professional.
Read terms →Frequently asked questions
How do I get early access?
Join the waitlist from the home page. We’ll email you when your beta slot is ready.
Do you store my photos?
We only process what you upload to provide the Service. See our Privacy Policy for
what we collect and how long we retain it.
How do I delete my account and data?
Email
support@skn.coach from the
email you used to sign up and write “Delete my account” in the subject line. We’ll
delete your account and the photos you uploaded (stored in our private storage) and
associated analysis results, typically within 30 days. We may retain limited records
where required by law (for example, billing and security logs).
The app feels wrong for my skin — what should I do?
Tell us what you’re experiencing (dryness, stinging, breakouts) and which products
you’re using. We’ll help you reset to a simpler barrier-first routine.
How do I manage or cancel my subscription?
Subscriptions are handled by your app store account. If you don’t see the right status
in-app, email us and we’ll investigate.
What should I include in a support email?
Your device model, OS version, app version, screenshots, and the steps that reproduce
the issue.
How long does skn.coach support take to reply?
We typically reply within 1-2 business days via email. For urgent issues, you can also
reach us via phone at +91 9821169171
or WhatsApp for faster response.
What contact methods does skn.coach support offer?
We offer email support at support@skn.coach,
phone support at +91 9821169171, and WhatsApp
messaging. Email is best for detailed issues with screenshots, while phone and WhatsApp work
well for urgent questions.